About Registration and Usage
- What are the business hours and holidays?
- The business hours are from 9:00 to 19:00, and every Tuesday is a holiday.
- Can I rent a car at night?
- We apologize, but we only accept rentals during business hours.
- Can I rent a car for a long period?
- Yes, it is possible.
- Can I have the car delivered to a specific location?
- You must come to the business office, and we will explain the terms and conditions and the accident compensation. Also, we will receive the car that you have come to the business office.
- What are the age and other restrictions for renting a car?
- You must be at least 21 years old (R35 is 25 years old). Also, you must have a drivers license for at least 3 years.
- Can I rent a car as a foreigner?
- Yes, you can rent a car if you have Geneva Convention-style International Driver's License, passport, and a driver license from your country.
- What are the conditions for renting a car?
- If you do not agree with the rules set by our company, if you cannot pay the rental fee, if you have a history of non-return, or if we judge that you cannot rent a car, we apologize but we cannot rent a car.
- Can I drive a car without being a member?
- If you have a driver license, you can drive a car without being a member.
- How to rent a car?
- Please check the "How to rent a car" page.
About Membership System
- Can I register as a member if my current address is overseas?
- You can register as a member if you fill out the form.
- How to become a member?
- Please register as a member on the homepage.
- Do I need to pay an entry fee or annual fee?
- No, there is no entry fee or annual fee.
- Is there an expiration date for membership registration?
- No, there is no expiration date for membership registration.
- How can I change my registration information (address, contact information, etc.)?
- You can change it on the mypage.
- How can I cancel my membership?
- Please apply for cancellation via the contact email. After receiving your request, we will process your cancellation.
About Reservations
- Can I have a pet in the car?
- We do not allow pets in our rental cars. If you bring a pet in the car, we will charge an additional penalty fee.
- How can I change or cancel my reservation?
- You can cancel from My Page. Once the cancellation is complete, the rental fee (minus the cancellation fee, if any) will be refunded. Reservations cannot be changed, so please cancel and make a new reservation.
- How much is the cancellation fee?
- When you cancel your reservation, you will be charged the following cancellation fee. If you do not contact us within one hour of the scheduled pickup time, we will cancel your reservation. Please be aware of this in advance. If you cancel your reservation, the following cancellation fees will apply: 7 days before the pick-up date: Free 6 to 3 days before the pick-up date: 20% of the basic fee 2 days before the pick-up date: 50% of the basic fee The day before the pick-up date: 30% of the basic fee On the day of pick-up: 100% of the basic fee Cancellations made after 7pm will be treated as cancellations the following day. For more details, please refer to the "How to Use" page.
- Are there smoking cars?
- All cars are non-smoking. If you smoke inside the car, we will charge a penalty.
- Can I rent a car without a reservation?
- Please make a reservation by 7:00 PM on the day before your rental.
- How many days in advance can I make a reservation?
- Please make a reservation by 7:00 PM on the day before your rental.
- How many months in advance can I make a reservation?
- Reservations will begin being accepted at midnight on the 1st of two months prior to the rental date.
- Can I make a reservation as a non-member?
- We do not accept reservations from non-members. It is a simple input, so please register as a member.
- Are there rental cars equipped with navigation and ETC?
- All cars are equipped with Navigation and ETC vehicle carriers. If you do not have an ETC card, you can rent a car for 550 yen.
On the Day
- What should I do if I am late?
- If you are late in returning the car, you will be charged a late fee of 7,700 yen (tax included) per hour. If there is a possibility that you will not be able to return the car on time, please contact us as soon as possible.
- What do I need to bring on the day of pickup?
- Please bring the following items: ・Geneva Convention-style international driver's license(For some countries, Japanese translations are also acceptable.) ・Original driver's license ・Passport ・Credit card in your name(a deposit is required upon departure. The deposit will be refunded when the vehicle is returned.) ＊If you have a co-driver, please bring a copy of the driver's license from the co-driver at the time of pickup.
- Can I use the parking lot?
- One parking space is available free of charge for each rental car. Please add the parking option when booking. Please note that we are not responsible for any accidents or theft that occur while parking.
- What should I do if I am late?
- If you realize that you will not be able to return the vehicle on time, please contact us as soon as possible. If you are late for the return, you will be charged an extra hourly rate of 7,700 yen.
- Can I rent a car outside of business hours?
- Please contact us at the store.
- My plans have changed so I would like to change the return time of the car.
- You may return the car earlier than planned during business hours, but please note that if the rental period is shortened due to customer's convenience, the fee will not change. If you wish to extend the rental period or if there is a possibility that you will not be able to make the return time, please contact us as soon as possible. Please note that if you wish to extend the rental period, we may decline your request depending on the subsequent reservation situation.
- Can I extend my rental period?
- Please contact us at the store.
- What should I do if I cannot fill up the gas tank when returning the car?
- Please return the car as is. We will calculate the amount based on the actual mileage and the fuel consumption rate specified by our company.
- Are there any precautions when returning the car?
- We are not responsible for any lost or forgotten items at the time of return. Please check that there are no forgotten items when returning the car.
- Can I drive the car on a racing circuit?
- No, we do not allow circuit driving, gym cars, or any similar behavior.
About Payment
- When should I pay the rental fee?
- Please pay the rental fee in full at the time of reservation. When returning the car, please pay any additional charges at the store. *【Credit cards accepted】 VISA・MASTER・JCB・AMERICAN EXPRESS・DINERS A deposit will be taken upon departure. The deposit will be refunded upon return. If there is an excess fee, you will be required to pay it when you return the vehicle.
- What is the late rental fee?
- We only accept rentals during business hours.
- Are there any mileage restrictions or additional charges?
- The mileage limit depends on the duration of the rental (e.g., 10 hours 250km, 24 hours 400km). If you exceed the limit, you will be charged 55 yen per kilometer.
Other
- What should I do if I have an accident?
- If you have an accident while using the rental car, please follow these steps: 1. Stop the car and call the police. 2. Contact the store. 3. The compensation limit is determined by the company. Please refer to the "Insurance" page for more details.
- Is it necessary to follow the same procedure if there is no accident but there is a small scratch?
- 「Yes, it is necessary. Regardless of the size of the scratch or dent, or whether there is another party involved, we treat it as an "accident". Please make sure to follow the prescribed procedures, even if you are unsure. (If the necessary procedures are not taken, insurance and compensation cannot be applied, and you will be responsible for the costs.) Please make sure to obtain an accident certificate. We will charge a non-operation fee as part of the business compensation during the repair period.
- What should I do if the car malfunctions during the rental?
- If there is a problem with our maintenance or the car malfunctions during the rental, we will do our best to deliver a replacement car.
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