Regarding Parking Violations
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Do Not Park Illegally!
Illegal parking not only causes significant traffic obstruction but can also lead to accidents.
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Parking Violations Are Subject to Enforcement Even for Short Periods of Time
In addition to police officers and traffic patrol officers, private "parking enforcement officers" will check for abandoned vehicles and attach violation notices. Vehicles found in violation will receive a "abandoned vehicle confirmation tag" regardless of how long the vehicle was parked.
- Be careful in these situations: Shopping at convenience stores, loading/unloading luggage, dining
If you receive a parking violation, please follow the procedures below:
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If a Parking Violation Tag is Attached
Please complete the following procedures before returning the vehicle:
- Report to the police station indicated on the confirmation tag and complete the required procedures.
- Please ensure the fine is paid in full.
- You must present the traffic violation notice, payment slip, and receipt when returning the rental car.
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If Payment Cannot Be Confirmed at Return
We will charge the following amount (parking violation fee) per violation:
25,000 yen- Report to the police station indicated on the confirmation tag and complete the required procedures.
- Please ensure the fine is paid in full.
- You must present the traffic violation notice, payment slip, and receipt when returning the rental car.
- Once you complete the police report and fine is paid in full, you can get your refund (full amount we received) by presenting the payment slip and receipt through the prescribed method. (Bank transfer fees, etc., will be borne by the customer.)
- If you fail to resolve the violation and make the required payment, we will provide your personal information to the police and take necessary measures to pursue responsibility for the abandoned parking violation. In addition, we may report this to the Japan Rental Car Association, which may result in denial of future rental car services from member companies of the association.
Mandatory Use of Safety Equipment
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Required Use of Rear Seat Belts
Rear seat belt use is mandatory!
Many people mistakenly believe that seat belts are only mandatory on highways.
Since June 2008, seat belts are required in all seats including the rear seats, whether driving on highways or local roads. Not wearing a seat belt is a violation. It is mandatory for all passengers.
Our store implements a "Rear Seat Belt Use Promotion Campaign." When departing, we will confirm that passengers in the rear seats are wearing seat belts before guiding your departure, so we ask for your cooperation.
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Required Use of Child Seat
If you are traveling with children under 6 years old, you must bring a child seat.
By road traffic law, drivers are required to use child safety seats when carrying children under 6 years old. This requirement also applies when using rental cars.
If you are traveling with a child under the age of six and do not have a child seat, we can provide a child seat or booster seat free of charge. Please note that the number of seats is limited, so be sure to select this option when making your reservation if needed.
In Case of Accident or Breakdown
In case of an accident, please assist any injured persons first, then contact the police and us.
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In Case of Accident
- Provide immediate assistance to any injured individuals (Call 119)
- Then, please contact the police (Call 110). *Never settle the matter privately at the scene.
- Finally, contact our store.
- please complete the accident checklist we will provide at the time of rental.
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In Case of Breakdown
- If the vehicle breaks down or malfunctions, please contact our store immediately.
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Customer Liability in Case of Accident
- You are required to pay the insurance deductible.
- You are also required to pay for damages exceeding the insurance coverage amount and damages not covered by insurance.
- Non-Operation Charge (NOC): In cases where we cannot use the vehicle due to accident, theft, breakdown attributable to the renter or driver, vehicle contamination, odor, etc., we will charge the following fees as partial compensation for business interruption during the repair period:
- When the vehicle is returned to the scheduled store (drivable): 100,000 yen
- Other cases: 200,000 yen
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Insurance Coverage Exclusions
customers are responsible for any damage caused under the following circumstances or conditions.
- When proper procedures such as contacting the police and our store from the accident scene have not been followed.
- When violating membership terms. This includes traffic law violations, not wearing seatbelts while driving, drinking, drug use, unauthorized rental period extension, driving by someone other than the registered driver, subletting, driving without a license, settling without our consent, etc.
- When there has been negligence in management and use. This includes theft due to forgetting to lock or leaving keys in the vehicle, damage due to nuisance parking, interior equipment damage, equipment loss, vehicle damage and corrosion repair costs due to poor usage, damage from chain/carrier installation, damage from driving on beaches, riverbeds or in forests, use in various tests/competitions, or using the vehicle to tow/push other vehicles, etc.
- Insurance does not cover any damage from driving on race tracks, unpaved roads, or private roads. Custmers will be responsible for all tire and vehicle repair costs in such cases.
- Other accidents falling under insurance policy exclusions. This includes intentional damage, tire punctures and damage, hubcap loss, etc.